Refund policy

Returns & Refunds Policy

At FrostRecover, we want you to be completely confident in your 
purchase. Please review our return and refund policy below.

ALL SALES FINAL — NON-DEFECTIVE ITEMS
Due to the custom nature and high value of our products, all 
sales are final for products that are not defective or damaged. 
We encourage you to review product specifications, dimensions, 
and FAQs carefully before purchasing. If you have any questions 
before buying, contact us at hello@frostrecover.shop — we're 
happy to help you make the right choice.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or different from what 
you ordered, you must contact us within 7 days of delivery at 
hello@frostrecover.shop with:
— Your order number
— Clear photos of the damage or defect
— A brief description of the issue

Once verified, we will offer one of the following at no cost to 
you:
— A free replacement part or unit
— A professional repair
— A full or partial refund, depending on the severity of the issue

CANCELLATIONS
Orders may be cancelled free of charge within 24 hours of 
purchase, provided the order has not yet shipped. To cancel, 
email hello@frostrecover.shop with your order number as soon as 
possible. Orders that have already shipped cannot be cancelled.

WARRANTY CLAIMS
All FrostRecover products include a free 1-year manufacturer 
warranty covering parts and components. If your unit experiences 
an issue within the warranty period, contact us at 
hello@frostrecover.shop with your order number and a description 
of the issue. We will coordinate the appropriate repair, 
replacement part, or resolution with our manufacturing partner.

REFUND PROCESSING TIME
Approved refunds are processed within 5–10 business days and 
issued to your original payment method. Please allow an 
additional 3–5 business days for the refund to appear on your 
bank or card statement, depending on your financial institution.

QUESTIONS?
If you have any questions about this policy, please contact us at 
hello@frostrecover.shop. We respond within 2 hours, 7 days a week.